Menu of Services
|
SERVICE |
HOW TO ACCESS | PASS™ | NON- PASS™ |
MIN. TIME | INCRE- MENTS |
| MOUSECALLS™ TECHNICAL SUPPORT | PASS: Click on MouseCalls™ button in private PASS™ area
NON PASS: Email customer care and |
FREE (see terms of service) Out of hours $108/hr. Special Aussie hours by arrangement |
$120 / hr out of hours $50 surcharge |
1/2 hr | 15 mins |
| MOUSECALLS™ MAINTENANCE PROGRAM |
PASS: Submit Order Form (initial visit needed at PASS™ discounted rate) NON-PASS: |
$285 / year. |
N/A | N/A | N/A |
| MOUSECALLS™ MAINTENANCE SERVICES |
PASS: Walk-In
NON-PASS: |
FREE on maintenance program otherwise $108/hr. |
$120/hr | (when charged) 1/2 h |
15 mins. |
| MOUSECALLS™ AFTER-HOURS |
Email customercare | $108 / hr | $120/ hr plus $50 sur- charge per visit |
1/2 hr | 15 mins. |
| RE-LICENSE | PASS: MouseCall™
NON-PASS: submit Site Key Request Form |
FREE | $50 | N/A | N/A |
| LICENSE ADDITIONAL HARD DRIVE | PASS: MouseCall
NON-PASS: submit Site Key Request Form |
$50 | $100 | N/A | N/A |
| VAL private consult | Email customercare | $225 / hr | $250 / hr | 1 hr | 15 mins. |
| SUE private consult | Email customercare | $162 / hr | $180 / hr | 1 hr | 15 mins |